4 Hour Fishing Trip

Cancellation Policy

We understand that unforeseen situations may arise beyond anyone's control that affect travel plans. We believe in a fair approach to cancellations, our cancellation policy is such that it both protects our livelihood in the unfortunate event that a scheduled charter must be cancelled and in some situations allows you to apply deposits from cancelled trips towards future bookings. This policy reflects the rights and position of Heron Outdoor Adventures. Only your Captain may cancel your charter within 24 hours of scheduled charter date due to weather or mechanical breakdown. Notification of cancellation outside of 48 hours of your charter date must be made by email to heronoutdooradventures@gmail.com or by calling 404-919-4918 directly. Notification of cancellation within 48 hours of your charter date must be made directly with the captain. Captains' cell phone number may be stated on your confirmation letter. You may call Captain Joseph @ 404-919-4918 for any issues. We retain all correspondence and document all phone calls as part of the reservation/cancellation process. When contacting us regarding a cancellation, be certain you receive and then retain a "Charter Cancellation Number" from our agent as this may be required at a later time. This number is unique to your reservation. Charter(s) cancelled prior to 15 days minimum of scheduled charter date: Your Deposit will be 100% refunded. Charter(s) cancelled 14 days to within 48 hours prior to scheduled charter date: Result in loss of Deposit* as a Cancellation Fee to offset expenses and loss of opportunity for Captain(s) affected**. Charter(s) cancelled with less than "48 hours" or in the event of a "No-Show" for scheduled charter date: Result in forfeiture of Deposit plus remaining "Charter Balance" to offset expenses incurred and loss of opportunity for Captain(s) affected. Any and all subsequent charters that are cancelled will be subject to our cancellation policy as stated above. * We will retain your deposit however, versus a forfeiture of the deposit due to your charter cancellation, we will honor the deposit amount making it available for your use on a future charter for a period of 90 days. Deposits held in this manner are non-transferrable and must be applied to like charter reservation. We believe this to be a fair and reasonable gesture on our part, proving once again customer service is our highest priority.

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